Payment Security

At Trip Aura, we strive to provide flexibility and transparency regarding refunds for our services. This Refund Policy outlines the conditions and procedures for requesting a refund for flights, hotels, and bus bookings made through our platform. Please review this policy carefully to understand your rights and the applicable terms.

1. General Refund Conditions  
Refunds are subject to the terms and conditions of the service providers (airlines, hotels, and bus operators) and are processed based on their policies. Trip Aura facilitates the refund process but does not directly issue refunds.

2. Flight Bookings  
- Cancellation: If you wish to cancel a flight booking, you must do so according to the airline’s cancellation policy. Cancellation fees may apply based on the airline’s terms and the time of cancellation.
- Refund Requests: To request a refund for a canceled flight, you need to contact the airline directly or submit a refund request through our platform, where applicable. Refunds are processed based on the airline’s policy and may take some time to reflect in your account.
- Non-Refundable Tickets: Some flight tickets are non-refundable. Please review the fare rules and airline’s terms before booking.

3. Hotel Bookings  
- Cancellation: Cancellation policies vary by hotel. You can find the specific cancellation terms in your booking confirmation or on the hotel’s listing page.
- Refund Requests: To request a refund for a hotel booking, you must adhere to the hotel’s cancellation policy. If eligible for a refund, submit a request through our platform or contact us for assistance. Refunds are processed based on the hotel’s terms and may take some time to be credited to your account.
- Non-Refundable Rates: Some hotel rates are non-refundable. Check the booking terms carefully before confirming your reservation.

4. Bus Bookings  
- Cancellation: Cancellation policies for bus tickets are determined by the bus operator. Review the operator’s terms at the time of booking.
- Refund Requests: To request a refund for a canceled bus ticket, follow the bus operator’s cancellation policy and submit a request through our platform or contact us. Refunds are processed based on the operator’s terms and may take some time to be processed.
- Non-Refundable Tickets: Certain bus tickets may be non-refundable. Please check the terms before booking.

5. Processing Time  
Refund processing times vary depending on the service provider and the payment method used. Refunds typically take between 7 to 30 business days to process. Trip Aura is not responsible for delays caused by the service providers or payment processors.

6. How to Request a Refund  
- Flight Bookings: Contact the airline directly or submit a refund request through our platform.
- Hotel Bookings: Submit a refund request through our platform or contact us with your booking details.
- Bus Bookings: Follow the operator’s refund process or submit a request through our platform.

7. Contact Us  
For any questions or assistance regarding refunds, please contact our customer support team:

📞 Phone: +91-9724102828 
📧 Email: support@tripaura.in  

We are committed to ensuring your satisfaction and will assist you with any refund-related queries. Thank you for choosing Trip Aura! 🌎✨